International Business Machines, the top technology company in the world, plans to replace its human resources with bots or artificial intelligence in the coming years to replace up to 7,800 jobs amid worries that the rise of automation could result in a rise in unemployment.
According to IBM CEO Arvind Krishna in a conversation with Bloomberg, “Hiring for jobs that can be done by AI will be suspended or slowed.”
IBM intends to use artificial intelligence to replace human resources personnel in up to 7,800 positions, with back-office tasks like employee documentation and employment verification letters among the first to be automated, according to an article published in Metro.co.uk.
AI and automation, according to CEO Arvind Krishna, have the potential to replace around 30% of non-customer-facing jobs within the next five years.
He assures that jobs involving direct customer interaction and software development are not in danger.
Krishna’s statement is likely to garner a lot of attention as AI continues to gain traction, as evidenced by the success of Microsoft-backed OpenAI’s ChatGPT, a viral chatbot that went viral last year.
IBM has clarified that no changes have been made to its current hiring policies, stating that it is intentionally and thoughtfully focusing on revenue-generating roles while being highly selective when filling positions that do not directly engage with clients or technology.
According to one recent study, AI could threaten at least 10% of the tasks performed by approximately 80% of US workers, with tools like ChatGPT having the potential to impact nearly half of the tasks performed by approximately 19% of workers.
Graduates, master’s, and professional degree holders are more likely to lose their jobs due to AI than those with no formal educational credentials.
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